FAQs
Ordering
Do I need an account to place an order?
No, you can check out as a guest. Creating an account just makes it easier to track orders and reorder in the future.
Can I change or cancel my order?
We process orders quickly (within 1–2 business days). If you need to make a change, email us at tacticalstubbycoolers@gmail.com as soon as possible and we’ll do our best to help.
Do you restock limited designs?
Some coolers are limited edition. Once sold out, they may not return. Follow us on social media to keep up with new drops.
Shipping & Delivery
How much is shipping within Australia?
How much is shipping within Australia?
• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days, calculated at checkout based on weight
Do you ship internationally?
Yes. International delivery usually takes 7–27 business days, depending on destination and local postal services.
How long does processing take before shipping?
Orders are packed and ready within 1–2 business days (up to 3 during busy times).
Can I track my order?
Yes. All orders include tracking where available. You’ll receive an email with your tracking details once your order ships.
What if my package is delayed?
We always aim to dispatch orders quickly, but once they’re with the carrier, unexpected delays can sometimes occur that are outside of our control. We’ll always help track your order if you get in touch.
Can I choose where my parcel is left if I’m not home?
Yes depending on the carrier, you may be able to request safe-drop or delivery to a neighbor. Please check your tracking link for available options.
Returns & Refunds
What is your returns policy?
Products can be returned within 30 days if unused and in original packaging.
How do I start a return
Email us at tacticalstubbycoolers@gmail.com with your order number and reason for return.
How long does it take to receive a refund?
Refunds are processed within 5 business days of receiving your return. The funds will go back to your original payment method.
What if my item arrives damaged or faulty?
Please contact us within 7 days of delivery with a photo, and we’ll arrange a replacement or refund.
Product Care
How do I clean my Stubby Cooler?
Wipe clean with mild soap and water, then air dry. Do not machine wash.
What size drinks do they fit?.
Our Tactical Stubby Coolers are designed for standard 375ml cans and bottles. Some designs may stretch to fit slightly larger cans
Do the Velcro panels work with patches?
Yes the tactical design includes Velcro areas where you can attach your own patches.
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is your checkout secure?
Yes. Our site uses SSL encryption to keep your personal and payment details safe.
Gifts & Packaging
Can I send an order as a gift
Yes! You can ship directly to a friend or family member by entering their address at checkout. Pricing details are not included inside the package.
Contact & Support
How can I contact you?
Email us anytime at tacticalstubbycoolers@gmail.com. We usually reply within 24 hours.
